At Awestruck Clothing, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the terms and procedures for returning items and requesting refunds.
1. Return Eligibility
You can return items under the following conditions:
- The item must be unworn, unwashed, and in its original condition with tags attached.
- Returns must be initiated within 7 days from the date of delivery.
- Custom or personalized items are not eligible for returns unless they are defective or damaged.
2. Items Not Eligible for Return
The following items are non-returnable:
- Gift cards.
- Sale or clearance items.
- Intimate apparel (e.g., undergarments).
- Items marked as “Final Sale.”
3. Return Process
a. Initiating a Return
- To start a return, contact us at orders@gmail.com or +91 93288 69621.
- Include your order number, a brief description of the reason for the return, and photos (if the item is defective or damaged).
b. Shipping Your Return
- Once approved, we will provide you with a return shipping address.
- You are responsible for the return shipping cost unless the item is defective or we made an error in your order.
- Use a trackable shipping method to ensure your return reaches us safely.
c. Inspection of Returns
- Once we receive your returned item, it will be inspected.
- If the item meets our return conditions, your refund will be processed.
4. Refund Policy
a. Refund Method
- Refunds will be issued to the original payment method within5-7 business days after your return is approved.
- For Cash on Delivery (COD) orders, refunds will be processed as store credit or via bank transfer (you will need to provide account details).
b. Partial Refunds
We may issue partial refunds for items that:
- Are returned past the eligible return window but are still in acceptable condition.
- Show minimal wear or damage caused by shipping.
c. Non-Refundable Costs
- Original shipping fees are non-refundable.
5. Exchanges
We offer exchanges for eligible items. If you wish to exchange an item:
- Follow the return process outlined above.
- Indicate the new size, color, or product you’d like in exchange.
- Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 3 Days of delivery.
- Provide your order number and clear photos of the damage or defect.
- We will arrange for a replacement or refund, including return shipping costs.
7. Cancellations
- Orders can be canceled within 24 hours of placement.
- After this window, cancellations may not be possible if the order has already been processed.
8. Contact Us
For questions or assistance with returns and refunds, contact us at:
Awestruck Clothing
Email: orders@gmail.com
Phone: +91 93288 69621
Address: E-101, Aagam Viviana, Near Florence Apartment, Vesu-395007
We strive to make every shopping experience delightful. Thank you for choosing Awestruck Clothing!